Shipping Policy

ORDER PROCESSING & DELIVERY TIME

Processing Time:

  • Normal Processing Time: Orders are typically processed within 24 hours on business days (Monday–Friday).
  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed within 48 hours.
  • Customized Orders: For personalized or engraved items, additional 3-5 business days are required for customization.

Delivery Time:
Total delivery time = Processing Time + Shipping Time

  • Estimated shipping time varies based on destination and shipping method. Delays may occur due to customs clearance, high order volumes, or local postal service disruptions.
  • Peak Season Delays: During peak shopping seasons (e.g., Black Friday, Cyber Monday, Christmas, New Year, Valentine's Day, and other major holidays), delivery times may be extended due to high order volumes. We appreciate your patience.

SHIPPING COSTS & FREE SHIPPING POLICY

Standard Shipping Costs:

  • Free Standard Shipping on orders over US$79.00.
  • For orders below $79.00:
    • US/UK/CA/AU: $8.99
    • Other Countries: $7.99

Additional Charges for Remote & Special Areas:
For orders shipped to remote areas or special regions, an extra charge of $12.99–$59.99 may apply. The final shipping fee will be confirmed on the checkout page before payment.

SHIPPING COUNTRIES & ESTIMATED DELIVERY TIME

We offer worldwide delivery to door. The estimated shipping time before delivery will be about 3~15 days.

Shipping Method: Air Shipping

Shipping countries & timelines:

  • US: 3-7 Workdays
  • CA/AU/UK: 3-15 Workdays
  • Germany/France/Italy/Spain/New Zealand/Netherlands: 10-15 Workdays
  • Other countries: 10~15 Workdays

SHIPMENT TRACKING

Once your purchase has shipped, you will receive a shipping confirmation email with tracking details. You can track your order by visiting our Track Your Order page.

CUSTOMS DUTIES & TAXES

Customers do not need to bear customs tax. However, in rare cases, customs policies may vary by country. If any additional customs charges apply, the customer will be responsible for covering these costs.

ADDRESS ACCURACY & FAILED DELIVERY POLICY

Customers must ensure that the provided shipping information (name, address, phone number, etc.) is accurate and complete.

If an order fails to be delivered due to incorrect or insufficient shipping details provided by the customer, we cannot process a replacement for the order and reserve the right to refuse a refund. Please double-check your shipping details before completing the order.

CONTACT US

If you have any questions, please feel free to contact us at:
Email: info@huggwaii.com