FAQ

💭Still unsure? These FAQs helped 80% of our customers make up their minds.

1. About the Night Light

Q: What are the main features of the Night Light?
A: Simply tap to turn on/off or adjust brightness. Most models offer 3-level brightness control, and some include an auto-off timer (e.g. turns off after 30 minutes). Please check the product page for specific functions.

Q: Is the Night Light safe?
A: Absolutely. It's made from non-toxic, soft silicone and a certified electronic base. The battery does not overheat. It won’t break or cause injury if dropped, making it safe to use in any setting.

Q: Do you offer customization?
A: Yes! We support custom engraving: names, dates, or a short message, on the blank silicone surface to make your light truly one of a kind.
Please note: Customized items cannot be returned or exchanged unless there is a quality issue.

2. Shipping & Delivery

Q: Where do you ship from? How long does it take to ship out?
A: We ship from Hong Kong. Orders are typically processed within 1–3 business days. Delivery time depends on your country and chosen shipping method.

Q: I need my night light urgently. Can I request faster shipping?
A: We currently offer express shipping (Swift delivery) to the US and UK. You can select this option at checkout.

Q: How long will delivery take? How can I track my order?

A: It depends on your location. For more info, see our Shipping Policy.
You can track your order here: Track Your Order

*Ensure your order has been shipped and has a tracking number. If not, please contact us.

3. Return & Exchange Policy

Q: Do you accept returns or exchanges?
A: If there is a quality issue, we’re happy to offer a return or exchange. Please send us a photo of the problem and contact us via email.

4. Payment

Q: What payment methods do you accept?
A: We accept credit cards, PayPal, Apple Pay, Google Pay, and various local options via Oceanpayment.

Q: Is my payment information secure?
A: Yes. All transactions are processed through encrypted third-party payment gateways for maximum security.

5. Order Management

Q: Can I edit my order after placing it?
A: If you need to change your shipping info or product options, please contact us within 12 hours of placing the order. After that, changes may not be guaranteed.

Q: Can I cancel my order?
A: Orders can be cancelled if they haven't shipped yet. Once shipped, cancellations are no longer possible.